Galaxy Academy Designed Support Engineer(GADSE) is your central point of contact who provides schedules technical support, professional training, reviews, priority case handling, and issue escalation for a specified software product and/or project.
Your GADSE can located onsite or can provide this services remotely from an Galaxy Academy support center and provides focused support to your company or staff.
Consider this higher level of support for any software product that we service or any project that is critical to your ability to conduct Business.
Your GADSE delivers:
Fast issue resolution: Benefit from a single, direct point of contact who is familiar with your environment.
Increased productivity: Gat a high level of knowledge transfer to your company`s staff.
Customized support: Leverage informed strategic planning and recommendations based on your specific business and/or your project requirements.
Coordinated training efforts: Enable better coordination of all training efforts with monthly reports related to all activities involving technical issues